Privacy Policy

1. Introduction

EcuEdit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at ecuedit.gr.

By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name (optional)
• Contact Information: Phone number, address (optional)
• Payment Information: Billing details processed through secure payment providers (Stripe, PayPal, Revolut)

2.2 Technical Information

We automatically collect certain information when you use our Services:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website addresses

2.3 ECU Files

When you upload ECU files for processing, we temporarily store these files to provide our Services. Files contain vehicle-specific data but generally do not contain personal information.

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Stripe, PayPal, Revolut for processing payments
• Email Services: For sending transactional emails
• Hosting Providers: For website and data hosting

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security assessments
• Access controls and authentication
• Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for 3 years after closure
• Transaction Records: Retained for 7 years for tax and legal compliance
• ECU Files: Original and modified files are retained for 30 days after processing, then automatically deleted
• Support Tickets: Retained for 2 years after resolution

7. Your Rights

Under applicable data protection laws (including GDPR for EU residents), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@ecuedit.gr. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

8.1 Essential Cookies

Required for the website to function properly, including session management and security features.

8.2 Analytics Cookies

Help us understand how visitors interact with our website to improve our Services.

8.3 Preference Cookies

Remember your settings and preferences for a better experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: info@ecuedit.gr
• Website: www.ecuedit.gr

For data protection inquiries or to exercise your rights, you may also contact our Data Protection team at the email address above.